I used VPS service for the first time a month ago, starting with the choice of mangohost.net on the advice of friends (what I do not regret yet). And so. The first thing I did was to contact online chat for advice. To my surprise the operator quickly responded and answered all my questions. Later, when working with the server, it was necessary to contact technical support. All tickets were answered according to the "rules", that is, the answers received within 30 minutes (in my case I do not consider this slow). In general, all solved, which is good. As for the work of the server. During this first month the server is not down, uptime is excellent, the performance of TP VPS is great and for a reasonable amount of money!
In general, I have nothing more to say, as everything is satisfactory!